Customer Care

Half-Day Session
Theory & Scenario-Based Group Work

Customer care training: improve you customer care skills to give great service every time; keep your customers returning and attract new customers. As part of the training trainees will understand;

  • Why you need good customer care
  • Causes of poor customer care
  • Customer care skills
  • Handling complaints

£350 +vat

Book

  • Train the Trainer
    Our courses can all be translated into "Train the Trainer" sessions
  • Customer Care
    Improve you customer care skills to give great service every time
  • Mandatory Training for Healthcare Workers
    Annual Mandatory Update and Induction Training for Health & Social Care Workers
  • Dementia Awareness
    This course will equip learners with the knowledge to appropriately support a dementia sufferer.
  • Mental Health Awareness
    This course aims to increase the learners’ awareness of mental health to ensure they are equipped to deal appropriately with the needs of colleagues, family members or service-users who may be experiencing mental health issues.
  • Positive Behaviour Management – New to Care
    This course is split into two sections, the first part involves group discussion, trainer presentation, interactive discussions and scenarios. Followed by a practical-based element for the second section.





By submitting this information, you consent to Paterson Training contacting you about your enquiry. This form and the information in it is provided for the sole purpose of exploring training opportunities and Paterson Training will not disclose it to any third party or use it for any other purpose without the express permission of the sender.

We will only use the personal information you provide to us in accordance with our privacy and cookies policy.
Thank you for getting in touch. We will do our best to get back to you as soon as possible.